Hello,
FCM part of FTCG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.
As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.
Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fifth time! FCM Travel India is one of India’s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.
A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.
Day in the life:
Solution Design & Advisory
- Lead discovery sessions to understand client operating models, policy requirements, technology landscape, and success metrics
- Design end-to-end travel solutions combining FCM platform, content, data, servicing, and integrations
- Translate complex requirements into clear solution architecture and business outcomes
Pre-Sales & Value Articulation
- Support sales cycles through solution storytelling, workshops, and executive presentations
- Articulate differentiators across technology, service, data, and regional capabilities
- Provide technical and solution responses for RFP/I/Q submissions in partnership with proposal teams
Client & Internal Enablement
- Develop tailored solution narratives, playbooks, and enablement materials
- Deliver client workshops, adoption sessions, and internal training aligned with roadmap milestones and go-to-market priorities
- Act as subject matter expert for FCM technology and solution strategy
Cross-Functional Collaboration
- Partner with Product, Implementation, Deployment, and Support teams to ensure solution feasibility and continuity
- Provide feedback to Product on market needs, gaps, and innovation opportunities
- Contribute to demo environment strategy and reusable solution assets
Adoption & Continuous Improvement
- Support key client solution reviews post-implementation.
- Identify optimisation opportunities and emerging needs
- Drive best practices for scalable solution delivery across Asia markets
You'll be perfect for the role if you have:
- 4+ years in solution consulting, pre-sales, implementation, or client technology roles (travel, SaaS, platform, or IT preferred)
- Strong ability to translate business challenges into technology and process solutions
- Executive-level presentation, facilitation, and storytelling skills
- Experience working across multiple stakeholders (commercial, operational, technical)
- Data-driven mindset with focus on measurable outcomes
- Excellent problem solving and structured thinking
- Ability to manage multiple opportunities and priorities
- Strong curiosity and ownership mindset
- Willingness to travel as required
- Bachelor’s degree or equivalent experience
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
Market Aligned remuneration structure and a highly competitive salary
Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself
Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people
Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people
Paternity Leave: We ensure that you can spend quality time with your growing family
Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
We value you...
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
Who we are...
Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism
#LI-RL1#FCMIN#LI-Onsite
