Customer Solutions Manager (Events) - North Sydney, NSW

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Brand: FCM Meetings & Events
Work type: Full time
Location: New South Wales
Categories: Sales and Customer Service

 

 

At FCM Meetings & Events, we’re reshaping how people connect. Join a bold, future focused team where strategy, creativity, and technology come together to create standout experiences. We’re lean, agile, and backed by the global strength and scale of Flight Centre Travel Group and FCM Travel. 

 

Here, you’ll work with worldclass talent and innovative technology in a culture that encourages fresh thinking and big ideas - giving you the freedom to push boundaries and make meaningful impact. 

 

As the Events Customer Solutions Manager, you will play a critical role in supporting the sales and account management functions delivering, accurate, creative, innovative and compelling programs in response to existing and new customer proposal briefs. 

You will work closely with internal & external stakeholders to ensure all proposals exceed client expectations while also meeting business objectives.  
 

 

What you will be doing: 

  • Building and nurturing strong relationships with clients and suppliers 

  • Ensuring successful delivery of Request for Proposals and quotations including research, accurate and compelling content 

  • Developing tailored proposals and detailed budgets that align with client needs, and project goals to support successful business outcomes 

  • Driving supplier engagement through strategic negotiation, fostering innovation, and building collaborative partnerships to enhance value and deliver competitive solutions 

 


What you will bring to the role: 

  • Experience in events industry/group travel industry 

  • Events operations experience 

  • Sound knowledge of procurement, product and market trends and negotiating skills 

  • Highly proficient in MS Office - Excel and PPT  

  • Experience in project management 

  

 

What’s in it for you?  

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd 

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability  

🎉Development: Individualised Learning & Development pathway options 

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages 

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more 

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more 

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within   

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym 

🌞Mental Health: Support and Employee Assistance Program for staff and family 

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)   

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave 

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment 

 

 #LI-ME1#MTEV#LI-Onsite

Applications close:

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