Are you passionate about business analytics, and curious about the many ways they can be used to tackle real world problems and drive value?
Flight Centre Travel Group (FCTG) uses data to support many decisions. We are looking for a curious and hard-working individual with a strong analytical background and a dedication for self-improvement.
This role will consist of querying complex SQL-based databases, running thorough analysis (e.g. investigating correlation between variables), and visualising insights in an intuitive manner. Working closely with other highly skilled analysts across FCTG, partnering with our business teams, as well as colleagues across Data Science, Finance and Product.
As the Senior Business Analyst, you'll be the driver of how data is leveraged in solving business problems within their Project Management and Engineering (PM&E) area. Use your experience to consult with stakeholders in problem-definition, setting success metrics and shaping the way forward through data insights.
If you are comfortable in tackling sophisticated analytical problems while operating with minimal mentorship and are seeking a stimulating role within a fast-paced and fun business, we encourage you to apply!
Day to Day:
- Manage stakeholders, prioritising business impact, efficiently adapting to business needs, and managing expectations accordingly
- Use deep practical understanding of the data, workflows, methods and tooling to autonomously drive analysis and reporting, adapt their tooling and approach based on business and user needs
- Reporting, visualization and taking ownership of workflows and structures to make their solutions scalable, reproducible, and long-term focused
- Extract data from multiple data sources and combine them into the required datasets for model building or analytics
- Conduct exploratory data profiling techniques, product crosstabs, common summary descriptive statistics
- Leverage data to shape your product squad's strategy, providing support and leadership
- Play a critical role in attacking opaque, unstructured problems; develop core analytic frameworks that shape the way the company thinks about our business
- Own projects that span disparate groups with varying levels of technical fluency from end-to-end
- Build a data-driven culture, from working with Product Managers, to partnering with engineers on data models, making sure that all decisions accurately utilise the most powerful data available
- Mentor data team members in articulating ideas and viewpoints, managing resources, and driving the resolution of issues
- Perform exploratory analyses and in-depth research on large data sets to uncover, size and advocate for opportunities that improve the customer experience and key growth KPIs like customer conversion and retention
- Communicate not just findings, but also your recommendations to key stakeholders and leadership.
You'll be perfect for the role if you have:
- 5+ years of experience in product and customer analytics
- 3+ years of full-time working experience in quantitative analysis roles
- 3+ years of solid experience hiring, building, mentoring and leading a team
- Experience using relational databases and big data via writing performant queries in SQL against multi-terabyte and billion row datasets in Azure Data Lake, EDW, AWS or Hadoop environments
- Experience with modern web analytics tools (Adobe analytics, Google Analytics, Mixpanel etc)
- Experience using modern visualisation tools (Power BI, Tableau, Looker, Qlik)
- Bachelors or master's in mathematics, data science or analytics, or other numerate, finance, business degree
What you will enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.
⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life!
🧑💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.
🔧Access to learning tools such as Udemy for ongoing technical skills development
♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Irreverence. Ownership. Egalitarianism.
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