Do you thrive at the intersection of marketing and technology? Are you passionate about turning customer journeys and marketing business needs into cutting-edge MarTech solutions?
We're seeking a driven and experienced MarTech Business Analyst to join our dynamic team. You'll play a pivotal role in shaping our customer engagement strategies by translating business goals into actionable technical requirements and managing the delivery of impactful MarTech initiatives. If you're a problem-solver who loves collaborating with marketing and technology teams, this is your chance to make a real difference. Our MarTech core stack is built around Salesforce Marketing Cloud but it is not a key requirement for the role.
Who you are:
- Gather and document business requirements and translate them into functional specifications
- Develop use cases and process flows to support the development of software solutions
- Conduct stakeholder interviews to understand business needs and pain points
- Collaborate with stakeholders to ensure that project objectives are aligned with business goals
- Facilitate communication between business and technical teams
- Create business cases and cost-benefit analyses to support business opportunities
- Participate in user acceptance testing and ensure that solutions meet business requirements
- Develop and maintain system documentation and training materials
What you'll be doing:
- 2+ years of professional experience in a business analyst role or similar
- Minimum 5 years experience in customer service
- Demonstrated experience working in a fast-moving and dynamic environment
- Strong analytical skills with a data-driven approach to decision-making
- Excellent communication and interpersonal skills
- Ability to lead and motivate cross-functional teams
- Project management skills with a focus on process improvement
What you'll Enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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