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FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

About the Opportunity

As FCM business growing rapidly in Asia and globally, this new opportunity is for a finance business partner to ensure new customers are onboarded correctly, and at-risk customers receive appropriate hypercare support. The role needs to proactively solving customer problems to drive ongoing customer retention and revenue growth, through Finance support such as, resolving invoicing / reconciliation issues and reporting.

Key duties & responsibilities:

• Hypercare for at-risk and onboading clients, ensuring the statements of accounts are reconciled, tidy and working through client’s problems to ensure client retention.
• Analyze financial data to provide insights for decision-making, assist in budgeting and forecasting of key accounts.
• Take responsibly for key account’s escalation management related to finance, facilitating cross department problem solving, and ultimately ensuring customer satisfaction.
• Engage with business leaders to evaluate business performance, assess strategy, value creation, and drive strategic initiatives to enable financial and operational excellence (i.e. improve the profitability of the customer).
• Prepare and distribute management reports of the key account showing actual cost vs budget and variance analysis to management.
• Analyze and act on financial information to initiate and take corrective actions to meet financial objectives.
• Build collaborative relationships within both FCM and our customers.

We’d love to hear from you if you have...

• Experience in financial accounting, planning and reporting as well as follow up of business performance.
• Bachelor of Accountancy/Statistics/Business/Finance, with minimum two years professional accounting experience. Chartered Accountants or equivalents will be a bonus.
• Experience working in a client facing capacity, preferably in an international environment and/or a big four accounting firm
• Highly proficient in MS office application.
• Able to work to a tight deadline with sense of urgency while retaining delivery of best practice and accuracy.
• Passionate about delivering a superior customer experience and focus on targets and persistence to get results.
• Embraces and demonstrates FCM values and philosophies.

Are you ready to elevate your career in travel management? Apply with FCM today!

FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect.

By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer.  In addition, our company founder strongly believes the success of our business relies on the success of our people.