About the Opportunity
To play a fundamental role in successfully running all Discova tours. As a part of the Touring Team, Touring Executive is responsible to ensure that all field staff and partners directly involved within a booking execute the operational standards and requirements that will drive the customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for the customer. Operationally, the role will be responsible for assigning guides, reconfirming reservations, handling operational issues, and continually providing feedback to management on risks and improvements of the ways we operate our products. You have an ardent desire for structure, high organizational skills and love working according to procedures and schedules. You thrive on being meticulous and methodical.
Responsibilities
- Schedule guides for assigned accounts.
- Work closely with Reservation team to ensure all transfers and tour logistic details are fulfilled according to company SOP’s.
- Ensure transportation services are booked and confirmed and changed status in system.
- Responsive to any change in logistic and give constant update to related parties (Guides, Drivers, Suppliers, Airport Concierge, etc.).
- Ensure the most updated passenger details, logistic information, internal notes, and supplier notes are being in place in the system.
- Preparing all related transfer/touring documents needed according to company SOP’s
- Conduct guide briefing and debriefing to ensure smooth operation.
- Consistently implement the company One-Best-Ways (OBWs) processes/procedures/systems across the accounts handled.
- Empowered to initiate the new, better OBWs, through the proper channels.
- Effectively cooperate with Product, Reservations, Customer Experience, and Suppliers for seamless daily operations and overall service improvements.
- Prepare Guide payment
- Ensure all details of itinerary has been checked before passing on documents to guides and related field staffs.
- Ensure 24/7 supports on the ground for client’s complaints and incidents, in close corporation with Reservations.
- Ensure all guide cash advanced are settled before the agreed time.
- Ensuring costs are accurate, in case of a mismatch communicate with loading team and/or Product and ensure correct pricing is updated in system, before updated pricing have been completed.
- Update tour costing and ensure trips are running to budget and profitability.
About you
- Previous experience in tourism or DMC an advantage
- Degree in tourism and hospitality is an advantage
- Fluent in national local language and intermediate to advanced level of written and spoken English
About Us
As a leading global destination management company, operating in numerous destinations across Asia, being a part of the Discova team means being in your element.
Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service. As a company, we provide thrilling global career advancement opportunities, a wonderful and supportive team culture, distinctive leave benefits, and social events that stand out in the industry.
To be part of the Discova family is to be in your element, and being in your element means: being the best you can be in any situation; doing what you love whatever your role is; and being valued for who you are and what you do; continuing to grow as the world changes; joining a family that creates a world of possibilities.
To learn more about Discova click: https://www.discova.com/
Work Perks!
What’s in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Have fun: At the heart of everything we do at Discova is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships. “We work globally, live locally” is one of our credos that really makes a difference in our world of travel possibilities.
A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way, no matter what the results are. We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: As one of the very few, we are proud to provide corporate social responsibility programmes across all our departments supporting nominated charities through workplace giving, promoting volunteering, and supporting fundraising initiatives through our employee giving and office environmental Programmes. All our employees even can enjoy 1 volunteer day per calendar year.
Get in touch now and Discova a world of possibilities!
