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FCM is a leading global travel management company with a 24/7 presence in 97 countries. As part of the ASX-listed Flight Centre Travel Group, we are renowned for our flexible technology and in-depth local expertise, providing unmatched business travel solutions. Our team is expanding, and we are looking for a dedicated IT Support Specialist to ensure our technology infrastructure supports our dynamic business environment effectively.

Job Summary:

We are seeking a motivated IT Support Specialist with a minimum of 2 years of experience in onsite or desktop support roles. The ideal candidate will have strong communication and customer service skills, with the ability to manage and maintain relationships with various support teams. You will be responsible for providing technical support, managing IT hardware and software, and ensuring adherence to organizational security practices.

Key Responsibilities:

Technical Support:

• Provide onsite and remote support for desktop and IT-related issues.
• Administer and manage Active Directory, M365 (including Azure AD, OneDrive, SharePoint, Exchange Online, Teams, Intune, Autopilot), video/web conferencing tools, and desktop virtualization.
• Manage IT hardware, including desktops, laptops, mobile devices, network devices, and multifunction printers.

Communication and Collaboration:

• Communicate effectively with customers, suppliers, and partners, presenting ideas in a business-friendly and user-friendly language.
• Network and maintain relationships with other support teams to ensure seamless support.

Operational Efficiency:

• Plan, schedule, and monitor your own work within short time horizons.
• Prioritize and execute tasks effectively in high-pressure environments.
• Ensure compliance with essential organizational security practices.

Technical Skills:

• Hands-on experience with Powershell/Bash scripting is preferred.
• Knowledge of ITSM tools such as ServiceNow and Freshdesk.
• Experience with Genesys/Cisco Webex telephony and other digital workplace tools.

Teamwork and Self-Motivation:

• Work effectively in a team-oriented, collaborative environment.
• Demonstrate a rational and organized approach to work.
• Highly self-motivated with keen attention to detail.

Qualifications:

Experience:

• Minimum 2 years of experience in onsite or desktop support or similar roles.
• Experience with Active Directory, M365 (Azure AD, OneDrive, SharePoint, Exchange Online, Teams, Intune, Autopilot), and video/web conferencing tools.
• Experience managing IT hardware and software distributions.
• Familiarity with Powershell/Bash and ITSM tools (ServiceNow, Freshdesk) is preferred.

Skills:

• Strong communication and customer service skills.
• Ability to present technical concepts in user-friendly language.
• Effective planning, scheduling, and monitoring of tasks.

Education:

• Relevant technical certifications or a degree in Information Technology or a related field is a plus.

Why Join Us:

• Be part of a global leader in travel management.
• Enjoy a competitive salary and benefits package.
• Opportunities for professional growth and development.